Privacy Policy

Effective Date: 01-01-2026

BrandFuel.co (“BrandFuel,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and share information when you use the BrandFuel AI Employee platform, website, software, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Name, business name, email address, phone number

  • Billing and payment information

  • Account login credentials

  • Business details used to configure AI Employee behavior

  • Communications you submit through forms, chats, calls, or messages

b. Automatically Collected Information

  • IP address, browser type, device information

  • Usage data, logs, timestamps, and interaction data

  • Cookies and tracking technologies

c. Third-Party Data

  • CRM data, call logs, message records, and lead data synced through third-party platforms (e.g., phone, SMS, email, CRM, AI, and automation tools)

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Services

  • Configure and train AI Employee automations for your business

  • Process payments and manage subscriptions

  • Communicate with you about your account

  • Monitor usage, performance, and system integrity

  • Comply with legal obligations

  • Enforce our Terms and Conditions

3. AI & Automation Disclaimer

You acknowledge and agree that:

  • BrandFuel AI Employee uses automated and artificial intelligence systems

  • AI outputs are generated based on inputs, rules, and third-party technologies

  • AI responses may be inaccurate, incomplete, outdated, or inappropriate

  • You are solely responsible for reviewing, approving, monitoring, and controlling how AI is used in your business

BrandFuel does not guarantee accuracy, legality, or compliance of AI-generated content, communications, decisions, or actions.

4. Data Sharing & Third Parties

We may share data with:

  • Hosting providers, payment processors, and analytics tools

  • AI, voice, SMS, email, and automation service providers

  • CRM and integration partners

  • Legal authorities when required by law

We do not sell personal data.

5. Data Security

We implement reasonable technical and organizational safeguards. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain data as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion, subject to legal and operational requirements.

7. Your Responsibilities

You are responsible for:

  • Obtaining all required consents for calls, texts, emails, and recordings

  • Complying with TCPA, CAN-SPAM, GDPR, CCPA, and other applicable laws

  • Ensuring AI usage complies with your industry regulations

  • Monitoring AI behavior and outcomes

8. Limitation of Liability

To the maximum extent permitted by law, BrandFuel shall not be liable for:

  • AI errors, omissions, or inaccuracies

  • Business losses, missed leads, or revenue impacts

  • Legal or regulatory violations caused by AI usage

  • Customer disputes arising from AI interactions

  • Decisions made based on AI outputs

9. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Services constitutes acceptance of changes.

10. Contact Us

BrandFuel.co
Email: hello@brandfuel.co
Website: https://brandfuel.co